Empowering Women
in Manufacturing And Business

Successful women sharing their experiences and life stories that contribute to the greater good of all, improving products, making things better and safer, and fulfilling lives.


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#116 Find the Hidden Profit Center in Your Commercial Credit and Collections Team

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Today on the WAM podcast, host Linda Rigano interviews Jan Weiss, who is an expert in commercial credit and collections, across a number of industries. She is also an independent producer, having worked on shows for the Jewish Broadcasting Service. In this episode, Jan shares with us her professional journey, as well as some expert advice for businesses to help them view their credit and collections as a hidden profit center. She also has some tips for staying connected with customers during COVID-19, working with your IT department, as well as some other resources for credit and collections professionals. Jan recommends that we follow those who lead by doing and not by saying, and the best advice she has received is, ‘Don’t be afraid to take risks!’ Tune in today to this inspiring episode!


Linda Rigano

Linda Rigano is the Principal Consultant of The Rigano Group. Her expertise and enthusiasm for strategic and effective communication permeate all that she does as a consultant to B2B and B2C technology, manufacturing, supply chain, and publishing organizations to improve business performance and stakeholder relationships by building highly successful and measurable communications programs.

With over 20 years of industry experience, Linda has excelled in helping organizations advance the discussion of important industry issues. She was central to the development and promotion of ThomasNet’s annual Industry Market Barometer® (IMB) survey on the state of manufacturing, the ThomasNet/ISM “30 Under 30 Rising Supply Chain Stars” Recognition Program, and ThomasNet’s North American Scholarship Program. Linda also served as Director of Strategic Alliances for ThomasNet, and for many years was the Publisher of the Thomas Food Industry Register.

Throughout her career, Linda has been an active participant and presenter for manufacturing, supply management, and business associations. She is widely quoted in business and trade media, including Bloomberg BusinessweekNightly Business Report, and Industry Today. Linda holds an MBA in marketing from Fordham University.

Connect with Linda Rigano on LinkedIn.


Jan Weiss

Seasoned professional as Director of Credit and Collection in commercial collections, in a broad range of industries including communications, publishing, watch and fine jewelry manufacturing, and television broadcasting.  Her expertise includes establishing sound Credit and Collection policies and procedures, computer conversions of accounts receivable, computer program evaluations for adequate tools for credit and collection department, referral of accounts to outside collection agencies, and so much more.  Jan has proven successes in establishing sound and standardized credit and collection policies, recruiting, and building a strong credit and collection department to run with profit center results.  Highly effective and results-driven.

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