As a manufacturing leader, do you know how your verbal communications impact your career? In this week’s episode of Riveting Exchanges, Andrea Olson and Desiree Grace take a deep dive into the best practices of verbal communications, including how to listen for understanding, controlling your emotions, using silence and eye contact to control the conversation, and more, to help you climb the leadership ladder!
#58 Riveting Exchanges: How Do Your Verbal Communication Skills Stack Up?
Desiree Grace is Director of Channel Accounts & Programs for Panduit Corporation in Tinley Park, Illinois. Desiree and her team develop and deploy channel partner strategy and programs in North America.
She previously managed the Utility channel for Eaton North America, as their Vice President, Channel Development and Operations. Prior to this role, she served as Vice President of Sales & Marketing at Anamet Electrical, District Manager, at Panduit Corporation, and Branch Manager at WESCO.
Grace has over 27 years of experience in electrical manufacturing and distribution and has been an active member of NAED for over 10 years. She was the 2017 Trailblazer for NAED’s Women in Industry organization. Grace holds a bachelor’s degree in Accounting and Political Science from Augustana College, Rock Island, Illinois, and an MBA with concentrations in Marketing and Operations from the University of Iowa, Iowa City, Iowa.
Andrea Olson, the author of No Disruptions: The New Future For Mid-Market Manufacturing, is inspiring and educating industrial business leaders on how to transform their outlook and approach to marketing, technology, and communications to operate more efficiently and increase profitability.
Andrea’s 19-year, field-tested background provides unique, applicable approaches to creating leaner, more effective, technology-driven, customer-facing operations. A 4-time ADDY® award-winner, she began her career at a tech startup and led the strategic marketing efforts at two global industrial manufacturers. Andrea is the CEO of Prag’madik, an Operational Strategy Consultancy, and also the Director of the Midwest Manufacturing Business Coalition, a non-profit organization dedicated to the advancement of mid-market manufacturing in the US.
Andrea’s most recent book, No Disruptions, provides manufacturing leaders an easy, educational read on how to increase revenue generation through marketing, branding, and effective technology implementation.
In addition to writing, consulting and coaching, Andrea speaks to leaders and industry organizations around the world on operational strategies to discover new sources of revenues and savings. Contact Andrea to access information on her book, workshops, keynote speeches, or consulting. More information is also available on www.pragmadik.com and www.nodisruptions.com.