Empowering Women
in Manufacturing And Business

Successful women sharing their experiences and life stories that contribute to the greater good of all, improving products, making things better and safer, and fulfilling lives.


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#182 Transforming Experts into Leaders with Susan Schwartz


No matter how advanced technology becomes, people will always be at the heart of every business. Yet, soft skills, are commonly overlooked because hard skills and technical expertise are deemed to be more valuable. Through her work, Susan Schwartz, our guest today, looks to tackle this issue. She is the President of Birch River Group, a consultancy that transforms industry experts into emotionally intelligent leaders. As an experienced consultant, Susan has worked in highly technical sectors, where she saw the need for those who had graduated from experts to leaders to hone their leadership skills. Although many people are innate leaders, Susan believes that it is a competency the overwhelming majority can master. In this episode, we talk about what it means to be an emotionally intelligent leader, along with the value of being vulnerable when leading a team. You will never know all the answers, which is why it is vital to understand how to bring out the strengths of those around you. Our conversation also touches on the challenges of transitioning from an expert to a leader, some of the techniques and methods Susan uses with her clients, and the value of those who do not want to be leaders. Tune in to hear it all!


Rosemary Coates

Ms. Coates is the Executive Director of the Reshoring Institute and the President of Blue Silk Consulting, a Global Supply Chain consulting firm. She is a best-selling author of: 42 Rules for Sourcing and Manufacturing in China and 42 Rules for Superior Field Service and The Reshoring Guidebook. 

Ms. Coates lives in Silicon Valley and has worked with over 80 clients worldwide. She is also an Expert Witness for legal cases involving global supply chain matters.  She is passionate about Reshoring.


Susan Schwartz

As a leadership and management coach, Susan transforms expert professionals into excellent, world-class leaders.  Her practical viewpoint translates intangible leadership skills into tangible action plans that her clients use to build relationships and communicate effectively. 


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