Today’s guest has worked in both the front end and the back end of the manufacturing business and has gained valuable insights from both. Tammy Casteel is a plant manager for Iconex, the world’s leading provider of receipt and innovative label solutions. They create value for their customers by enhancing transaction recording, ensuring order accuracy, and improving operational efficiency. Tammy has been with the company for over 13 years, working in a variety of different roles, including sales support team leader, customer service manager, North American supply chain manager, and most recently, plant manager. Today, she joins us to share what she has learned through this diverse range of experiences. Tuning in, you’ll hear about what Tammy has gained from some of her career mentors, how she manages to be an effective manager in a very male-dominated industry, and her advice to young women considering a career in manufacturing. To find out how to keep your customers happy in the face of supply chain issues, how to get the most out of your employees through gratitude, and to learn more from Tammy’s wisdom and experience, tune in today!
#206 Lessons from the Front End and the Back End of the Manufacturing Business with Tammy Casteel
Frances Brunelle is the founder of Accelerated Manufacturing Brokers, Inc., which specializes in the sale of lower middle-market manufacturing companies nationally. Fran and her team help to ensure the continuity of U.S. Manufacturing by transitioning ownership to the next generation of entrepreneurs. Fran writes on topics that help manufacturing business owners prepare their companies for sale and navigate the sale process to ensure a positive financial result in support of their retirement. Her articles can be found here. Recently Fran was named to 2020 Most Influential Women in Mid-Market M&A by Mergers & Acquisitions.
To learn more about Fran and her company, click here: About Accelerated Manufacturing Brokers, Inc.
With a resume that ranges from customer service to plant management, I am fortunate to be able to view a business from the front end to the back end. My name is Tammy Casteel and I am the Plant Manager at ICONEX, LLC in Morristown, TN, the world’s leading low-cost provider of paper receipt and variable print label solutions. I began my career with this company 13 years ago as a Sales Support Operations team leader. I was then promoted to the Customer Care Manager for North America in December 2011. I have over 15 years of Customer Service experience which is the driving force behind my passion for excellence in Customer Service at any level.
From my role as the Customer Service Manager, I was promoted to the North American Supply Chain Manager. In this role I served as the subject matter expert for all manufacturing ERP installations across the US and Europe. The supply chain helps drive ease of doing business, speed of delivery and range of products. It is one of the most critical pieces in the manufacturing puzzle.
In 2019, I was offered the position of Plant Manager. As the Plant Manager my number one priority is the safety and wellbeing of our employees. Of course, when leading any company, there are the constant challenges of optimizing day to day operations, exceeding customer expectations while remaining flexible and driving cost out of the process. These are the challenges that drive me every day to do all that I can to make ICONEX successful.